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We get this question a lot - "how do I know I can trust you?".  Another good one is "why should I choose you?".  Always a hard question to answer - what do you say to that?  Well, we'll let our customers do the talking:

Customer Feedback

It takes a little something special to make people want to take time out of their lives to drop us a note to thank us for helping them to have a good time.  Here are some of the folks who have done just that.  Thanks for the warm fuzzies!

Would you like to leave us feedback about how we're doing?  E-mail us!

"Hola!! We went on the Los Veranos Canopy Tour last Wednesday  and we had a great time.  The zip lines were amazing.  The guides made it very enjoyable and added to the fun at every opportunity.  Relaxing by the river afterwards with a shot of the "local moonshine" and a few margaritas finished out a great day.  The water slides were a bit painful, but definitely added to the memories!" - Renee and Marc from Windsor, Ontario 

"THANK YOU, THANK YOU!  Setting up the transfer was quick and easy and we loved walking off the plane and seeing our name on a sign and then being able to walk past all the people selling timeshares, right to our ride.  It made the trip that much more enjoyable for me and my family. THANKS AGAIN!" - Chad from Colorado Springs, Colorado

"We are back home after a great seven day Mexico cruise. I want to take a minute to say Thank You for the great arrangements for having the tour guide from Banderas at the Soriana Grocery Store. He was 10 minutes early & stayed with us for thirty minutes until the shuttle bus showed up to take us to the departure point. The tour to San Sebastian was EXCELLENT. In all of our non-cruise sponsored shore excursions this has to be one of the best. San Sebastian is a great kept secret. Maybe we should keep it that way. Anyway the tour guide, Miguel was fantastic, and really loved his job. So again, thank you for assisting us in our travel plans!" - Michael & Rose from Edmonds, Washington

"After running the gauntlet of timeshare crooks it was nice to see the VIP sign.  It was nice to be greeted with a bottle of water and have a full size van to ride in.  We will do this again on our future visits.  The whale watching trip was outstanding!  The boat, food, beer, service, and our guide Julio made this one of our best excursions since we started visiting PV in 2001.  We will use your company in the future and have recommended it to our friends!" - George & Sharon from Stevens Point, Wisconsin

"I just wanted to express my 100% complete satisfaction with your company and the excellent customer service that Tasha and the rest of the office gave to me and my traveling companion.  We booked a sailing tour to Pizota Beach on Thursday, May 1st, and it really was one of the best days of our entire vacation.  The crew aboard the sailboat did a great job at making our small group feel comfortable and relaxed.  The beach itself was the most beautiful place I˘ve ever been and the BBQ on the beach and drinks were excellent.  We had the wonderful opportunity to meet Tasha on this tour and found her to be very friendly, hospitable, and professional.  I am impressed with both the crew on the boat and the ladies arranging the tours.  Thanks for an amazing trip!" - Dallas from Herriman, Utah

"Hola! We were on vacation in Puerto Vallarta just a few weeks ago (December 16th to 23rd) and booked two tours through you. The Pirate Ship day excursion was a fantastic day...our kids (8 and 10) had a blast!! Please say thank you to their favorite pirate, Capitan Gateau! (from Sophie, from Canada).  Then the Dolphin Swim Adventure was an unforgettable experience!! Our Dolphin, Poseidon, was just amazing and friendly!  We don't have one bad thing to say.....we were leery about booking online but your company is reliable and honest and we received our tickets right away online. When we arrived at both places, everything was ready, and went smoothly. What a relief you take off people's minds!! Especially on vacation, we didn't have time to search out places, times, costs, so that's why your services are so important. Keep up the great work and when we return to PV, we will certainly book our tours with you! And come visit at your location to get to meet some of you!  Muchas gracias for helping make our family vacation one that we will never forget!" - Paul, Louise, Gabryelle and Sophie from Dufresne, Manitoba

"I just wanted to let you know that my tour was fabulous. The guys were great, the lunch was delicious, and most of all, I know what it's like to fly like a bird. It was a fantastic experience and I plan to do it again and again.  I look forward to returning and will send all my friends your way. Muchas gracias!" - Mary from Los Gatos, California

"Thank you so much for your prompt response and help on getting this refunded. We will be booking another cruise in the future and will definitely use your service for any future excursions. We have had outstanding customer service as well as value with Puerto Vallarta Tours and would recommend them to all our friends.  It was unfortunate that our cruise was canceled as it was but you have made the process of getting refunds very easy and taken a bad situation and made it bearable." - Gary from Redmond, Washington

"Just wanted to touch base with you after our trip and give you some feedback. We had a fabulous time on both tours!!  The zip line tour in PV was terrific.  Nice and small... great guides and a great time!  We love the small group tours!  In Cabo, the whale watching tour was fabulous as well.  We had a minor snafu and had to change boats mid-ride, but that did not at all diminish the great time we had.  The beautiful weather helped as well.  All of your personnel were very friendly and professional. Thanks so much, and we will put out a great word for your company and websites!" - Stephanie from Carrollton, Texas

"Thank you so much for booking the activities, that we wanted to do while we are visiting your beautiful city. You saved us a lot of time!  Thanks again for your help!" - Mary from Kerrville, Texas

"We booked several tours with you for our trip to Pueto Vallarta from Jan. 9 - 16 and came to your office to pay for the tours.  Right from the start, you were so friendly and helpful - even treated us to a beer when we visited you to pay!!  All of the tours we booked were enjoyable - especially the snorkelling to Majahuitas and the Pirates of the Bay.  Our trip was so wonderful - I really hate being back in Canada and I'm sure I will visit Mexico again.  Thank you for everything - you really made booking the tours so easy!!" - Darci, Mike and Randi from Red Deer Alberta

"We just got back from our cruise last week and one of the ports we visited was Puerto Vallarta.  This was our 5th cruise and we've visited many ports-of-call.  I must say this was the most fun we've ever had on a tour.  The captains (both Captain Bonnie & The Pirate Captain) were wonderful.  All the "pirates" and everyone on the ship were great.  They were so entertaining and the kids loved it.  My little girl (age 4) especially loved the pirate captain.  Although she was afraid of him at first, he quickly became "her pirate" and she was most unhappy when he was "forced" off the ship.  I would highly recommend this tour to anyone!!!!" - Cynthia from Chicago, IL

"Just wanted to say that the tour was great! Thanks so much for making it happen. We'll look you folks up next time... What great service!
 -
Drew from Indo, California

"We had a great time on the Marigalante!  The discount card was also great, we used it several times!  Mostly at restaurants.  The River Cafe was our favorite, and the only reason we went there was because it was in the book!" - Helen from Mukilteo, Washington

"We had a wonderful time and would definitely recommend your company".
- Don from U.S.A.

"Just wanted to thank you guys for a great day!  We really had a blast last week and I wrote up a recommendation on cruisecritic.com for you. One thing, if there is a way I could get the recipe for the green salsa at the restaurant we stopped at, I would be forever in your debt.  That was the best stuff I have ever had and I LOVE salsa!" - Pam from Chandler, Arizona

"Hi, just had to write you a note to say thanks for the great holiday!  I didnt think the 6 of us would have that much fun on those dune buggys but it was beyond!  Thanks so much.  And the guys were great, there funny, helpful, and just want to make sure everyone has fun. I know I would come back again tomorrow and do it again. Thanks again!"
 - Roxy from Lloydminster, Saskatchewan

"Your company is wonderful!  I have not even been to PV yet and I have had great service in all the reservations we have made. I can not wait to tell all my friends how great your service is. Thank you so much again".  - Karen from San Diego, California

"Hello, my sister and sister-in-law and myself , thoroughly enjoyed our safari with Juan and Carlos on November 15th. In our group we had three mentally handicapped tourists and Carlos was wonderful with them. Carlos  gave us a trip of a life time, he is full of interesting and fun information on the history of Mexico and flora and fauna of your beautiful country. Juan certainly can handle any type of road condition, we felt safe  in his hands. Please let Carlos and Juan know how much we appreciated the wonderful fun day  we spent with them! We'll never for get it !!!!!" Thank you again!" - Janet, Cathy and Lynne from Victoria British Columbia

"Sorry I missed you while we were in Puerto Vallarta. We had a great time fishing and even cought some Striped Marlin. We are going to try to come back in November and will look you up for another trip!" - Gary from Tacoma, Washington

"Hola! I just wanted to thank you for your website.  My family and I just got back from our vacation and we stopped at Puerto Vallarta. We bought the tickets for Swimming with the Dolphins for kids on your website. My kids had so much fun and it was a great time! We are absolutely coming back!"
 - Maureen from Salem, Oregon

"Please accept my thanks for crediting my account.  You are an exceptional company that takes customer service seriously.  I will always return to your company and tell everyone I know about your excellent service". - Frank from Rocklin, California

"Thank you so much for getting me on the early boat for Las Caletas. I am so excited to visit Mexico for the first time. Thank you so much for making my first travel adventures exciting and easy to book. I will locate your office the day I arrive so I know where to stand Monday morning and for all my other trips with your company. I don't want to be surprised or stressed the day of the trip looking for your office. I was able to download each attachment and will bring the correct papers the day of the trip. Have a wonderful week. It is snowing in Colorado today so I will be looking forward to some sun and warmth in just a few weeks!" - Elizabeth from Aurora, Colorado

"We are back home in Oregon now.  The Canopy trip was a blast.  We did a little more walking up than we thought so we only did 7 out of 10 zip lines.  It is an adventure I will never forget.  Maybe the next time I'm in Mexico, I'll have the weight down so I can try the other canopy trips.  Tell everyone job well done".  - Rick & Pam from Dallas, Oregon

"I Just wanted to let you know we had a great time in PV and everything we booked through your site was fairly represented, fairly priced, and on time.  I admit we were a bit worried sitting in front of the Hotel Real but the Copomo bus showed up on time; we were on the list and we were on our way to the Banderas Valley trails around Las Palmas.  By the way, the lunch we had at the ranch was the best Mexican meal we had on our entire 8 day trip.  I liked using your site instead of concierge desks because we got the tours we wanted and no pressure to visit a time share.  We called with a few questions and changes and your friendly assistance was greatly appreciated.  We were going to stop in to see you when we went downtown to see the "flea market" {which was disappointing because it is really a "tourist market"} but we had no time.  The downtown bus and cab rides were a thrill ride all in their own!   We loved PV, we will utilize your site again, and we will refer you to friends.  Muchas Gracias!" - Anna from Auburn, WA

"Dan writing to say we went on the ship, and they were wonderful!  We had a time issue, that kept us getting on the ship before it sailed.  Diego arranged to have us tendered out to the ship already underway to the beach.   We were treated better than imagined, and the crew went out of their way to make Julia dn Tara welcome!  The Pirate Leo, who was assigned to assist us was fantastic!  He had an older lady to care for as well, since she could not negoiate the stairs either.  She too was thrilled with the care she recieved. At the beach they were right there to aid us moving her to the shore.  We can't say enough good about their care for special needs patrons.  We highly recommned the experience to others.  Please convey our thanks to the ship's staff, who made it great day!" - Dan from Aurora, Colorado

"Just quick feedback to you guys. Canopy tour was great. Everyone from the bus driver, to the operators/guides, were very friendly. The ziplines were a blast, and the guides were very informative on the local flora and fauna. We will definitely recommend this to friends, and hope to get back there ourselves soon with our two sons, as we know they'll love it also!" - Kevin from Peoria, Arizona

"We booked two events through you before we arrived in Puerto Vallarta.  We were hustled at the airport to “see a 90-minute presentation” (translation – buy their timeshare) and they’d give us a City Tour and Rhythms of the Night.  We were hustled at our hotel to “see a presentation” and they’d give us a City Tour and Rhythms of the Night.  We didn’t want to waste time on a presentation – we were there to vacation.  We were so glad we didn’t let them hustle us and give up your tour.

"Our City and Tropical Tour with Hector and Alfredo (Tani Tours) was phenomenal!  Hector is a wonderful tour guide with a great story-telling ability.  The stops at the churches, the Tequila factory, Malecon, Old Town, and all along the bay as we headed toward our exceptional dining experience were sprinkled with tidbits of culture, history, architecture, and humor.  Throughout the week as we talked with other visitors and shared stories of our tour adventure, we were convinced that we had the best experience!  Others paid more and did less – especially those who sat through the timeshare sales presentations and got the tour “free.”

"As for Rhythms of the Night – wow!  What a unique cultural experience!  The night was misty and it added to the ambiance of the remote setting.  Thank you!" - Tricia from Marshall, Missouri

"I just want to thank you for making our vacation a pleasant one. Your limo and ATV tours were great! Looking forward to doing business next time we're in PV!" - Keith from Hamilton Square, New Jersey

"Thank you for your very prompt response to my e-mail. I intend on using your site for all my future tours! You have responded reputably and I really appreciate you making it so easy to do business with your company.  Please pass this along as a reference or if you ever need additional input from satisfied customers!" - Kenneth from Springfield, Virginia

"I thought I'd drop you a line about our fishing trip on Tuesday, 13 November, 2007.  We were picked up at the Paradise Village Marina in Nuevo Vallarta at about 7:05 AM by Lolla and Jose' in their well equipped fishing boat.  We quickly traveled to Corbetena for our fishing experience. While on the way, Jose' set the bait and readied the lines.  On the previous evening, I had called and verified lunch and ordered sodas, water and beer.  In addition, we brought some snacks and extra sodas that were properly stowed by Jose'.  In case you're wondering, Lolla, the captain, spent his time piloting the boat, watching his upper lines and looking for fish.  Fishing lines hit the water at 8:30.  The first dorado hit at 8:45 and, with the help and guidance of Jose', my 14 year old grandson pulled in his first ever salt water fish.  15 minutes later my 12 year old granddaughter pulled in another dorado.  Then my wife caught another dorado.  This one weighed close to 50 pounds!  By 9:30, we had 3 good sized fish!  Later in the morning we hooked a sailfish, but the fighter spit out the hook before we could set it.  Late morning we caught another dorado.  Shortly after noon we hooked a 60+ pound dorado and that was landed by my granddaughter.  Before we could even get all the lines back in the water, Bam! another one!  Then things got slow in the early afternoon when all the fish went for siesta.  We were just about ready to give up when a 120 pound sailfish went for an afternoon snack!  Had a great time fighting this one!   Jose' lost his club trying to stun the fish when we finally got it alongside so he used his fist to knock it out!  Trolled back towards the Marietas islands with no more luck but what a day!  6 dorado and one sailfish!  Of course we'll do it again!  Oh, and the box lunches were delicious!" - Thomas from Paducah, Kentucky

"My family had the most fantastic time when we visited the Los Veranos Canopy December 20, 2007!  Not only did the zip lines meet every expectation but the staff were very funny and entertaining yet professional. Another added plus great pictures and DVD to remember your time, worth every peso!  Our only wish was to spend more time relaxing and drinking at the restaurant, there wasn't enough time to even test the water, but what little time we did have a drink and a bite to eat. I can't say anything negative from start to finish FANTASTIC!!  A must do again.  Thank you!" - The Sparks Family from Kansas City, Missouri

"Our vacation was fantastic and your service was very, very good. We will definitely use you guys for our transportation in the future! Happy New Year!!" - Kevin from Hillsboro, Oregon

"Hi! Wanted to let you all know what a wonderful experience we had with your company!  Everything was handled perfectly (even our little glitch with our sailboat) and we wanted to let you know how happy we were with everything!  The Jeep tour was our favorite.  Is there any way that we can contact them directly?  Our children were so taken with the school on the tour (even though it wasn't in session) and would like to try to have their school here connect with that school via the internet. Thanks again for making our trip so wonderful!" - Patti from Tiburon, California

"I just wanted to thank you for the wonderful time that we had when we went on our Mexican Riviera cruise. The ship offerings were expensive and not that appropriate for my husband and me with our handicaps. I talked with Maricela, and she was so helpful in finding us tours that would work with our port schedules.  Your Dive Shop in Cabo San Lucas provided us with a great snorkeling tour, and we got an unexpected ride to see a sea lion colony. In Mazatlan, we loved our tour guide and saw lots of the city. The only complaint I would have is that we stopped at an old restored home that was a gift shop. I wanted to buy a coin purse, and when I gave the lady a $20 bill, she gave me pesos for change. I didn't want Mexican money, as I was getting right back on the ship and had found that almost everyone else took American money. I felt that anyone who is a regular stop for tour buses should keep some American money on hand. Just a small glitch in an otherwise wonderful day.  The absolute best was the last - our Pegaso Chartering whale watching tour. The sailboat was lovely and the guides were fast at spotting whales. They kept us in drinks all day, and they served a yummy lunch. We plan to take the same cruise in 2009 and hope we can go with Pegaso again.  Again, thank you for all your help in making our vacation the best ever!" - Leslie from the U.S.A.

"Just wanted to thank you for the smooth airport transfer. Everything was just as it was stated. We would definitely recommend your service. Thanks! - Evon from Los Fresnos, Texas

"Hey, Lisa! Wow....you start work early---especially on a Sunday (darn tourists never give you a break!) Thanks for forwarding my e-mail to Los Hombres de los Canopy....I just got finished watching the DVD---Gary did an amazing job of capturing all the highlights (and also the lowlights....like the three embarrassing times I screwed up and got stuck---next time, I'm getting across ALL the way ALL the time...but actually, watching the DVD is really educational as far as learning good technique...very PBS! ). The camera work is terrific and made me feel like I was back up in the mountains again (and I realllly wish I was---this is one of the few trips that I've seriously not wanted to come back home from...  I'm sure that all of your guides are fantastic, but I hope to have the same crew next time I come.....Javier, Bernardo, Gary and mi amigo "Johnny Walker" are absolutely the best---hey, can you make sure that they're working next January? I'm going to Oaxaca on business then and I think I'll add a couple of days in PV on the way back....can't get enough of the canopy!!!!  Thanks again for such a wonderful experience and having a truly terrific company.....I'll have to try some of your other adventures next time---maybe bungee jumping!!!! (uh, no).  Hasta Luego...." - Barbara from The Woodlands, Texas

"Hi..we had the best time and I am recommending the Pirate cruse to every one!" - Brian from Washougal, Washington

"Thank you for your services. All tours were great and bookings all met or exceeded expectations.  We will certainly use your services again. Thanks!"
- Cris from Elk Ridge, Utah

"As a frequent traveler, I wanted to provide a strong recommendation for your driver, Alejandro Gonzales Navarro, who drove us from the Hotel Tropicana to the PV Airport on Sunday, Feb 3.  Mr. Gonzales was courteous, helpful and excellent at client service.  He demonstrated himself as an outstanding employee who represented the company with great ability.  As well, his English language skills are strong.  Please provide this feedback to your company executive.  Thank you!" - Gerry from Ottawa, Ontario

Here are a couple of photos we took while fishing on the Totoaba on January 28.  This was Jens first time fishing in Puerto Vallarta, she enjoyed herself so much she is planning on returning, hopefully next year.  This was my first time fishing with Lalo & Pepe (Team Redbone) on the Totoaba, We had a great day of catching Roosterfish, Bonito and Jack Crevalle.  Thanks for everything! - Heather from U.S.A.

"I would like to tell you that our fishing trip on 1/27 was awesome.  Juan (older) and Juan (younger) were great.  The younger Juan worked incredibly hard unhooking the fish and getting the poles ready for the next round of catches.  He was just running around the boat working his butt off!!  We caught 38 fish that day – often two would be on a single line at a time.  It was a great day.   I’ll send a few pictures of the trip next week (I still haven’t unloaded the camera).  Juan (the younger) also filleted four of the fish for us and we grilled them on our hotel’s grill that evening – very good." - Tom from Holmen, Wisconsin

"We booked a private driver in PVR on March 20 through your company.  The directions to meet our driver, Manuel, at the Soriana were perfect.  When we got in the car, we asked Manuel to just be our guide and show us whatever he thought we should see.  He was hesitant and said that his English wasn't very good but that he would try.  Well, his English was EXCELLENT, and he was a fantastic guide!  It was, by far, our favorite day from our cruise. Manuel took us all around the city, up into the hills, and out to Mismaloya Beach.  He joined us for lunch at a little restaurant called Los Arbilitos which was delicious.  He then helped us negotiate for our purchases at the flea market (and told the vendors that he will not accept commission) and then took us for local Bing's ice cream.  It was a fabulous day and we were so grateful to have spent 5 hours with Manuel!" - Karen, Chris, Katy and Rachel from Arizona and Georgia 

"Hola Amigos! I just want you to know my family and I truly enjoyed the ATV tour.  Your Crew Pepe Le Pew & 7-11 and the last persons name slipped my mind showed us such a great time. I just wanted you to know I would highly recommend this to all my friends and family. We will definitely be returning to Vallarta and the tour. Thanks!" - Steven from Bellville, Texas

Reviews and Recommendations on the Internet

Referrals are the best compliments we can receive - it reaches people who otherwise might never have known about us.  Thanks to all the people who took the time to spread the word!

- From TripAdvisor.com Forums
"In November, I booked through Puerto Vallarta Tours. I received the vouchers in a few hours and everything was perfect. Pick up was exactly as stated on their website. I highly recommend them."
- Penny from Southern California

- From CruiseCritic.com Forums
"Book online yourself with puertovallartatours.net and do the Trainer for a Day...it is an awesome value...much better than what you get through the ship tours...did it last week! AWESOME!" - LuAnn from San Diego, California

- From TripAdvisor.com Forums
"We just came back from PV and had a great time. I went with my 4 kids and my husband and met about 40 of our friends there. It was soooo much fun. You should definitely book any excursions thru Puerto Vallarta Tours - Johann and Leslie are sooo nice. They will email you, call you, chat live online, whatever you need. They are honest and reputable - I needed a refund on an unused ticket when I got home and they promptly gave it to me, no problem, no fuss. Leslie even had us over for free drinks at her house when we got there...if you book online under Puerto Vallarta Tours, please tell Johann and Leslie I said thanks for such a wonderful time!" - Pam from Orlando, Florida

- From CruiseCritic.com Forums
"
We recently took the Las Juntas y Los Veranos Canopy tour which was great and they treated us very well. It is larger than the one offered by Holland America and not crowded. Fun and not as scary as we expected. We saved even more by booking through Leslie at Puertovallartatours.net and paid through pay pal. We took a cab to the tour office for about $10. Highly recommended." - RNKLASH from SLO County, California

- From TripAdvisor.com Forums
"
I have actually booked the Yelapa & Majahuitas Tour Booze Cruise for when I go to PV in May through www.puertovallartatours.net. I received my tickets quickly and have all my information ready to go! I haven't heard much about any booze cruises, but I am looking forward to it with an open mind!"
- Katie from Markesan, Wisconsin

- From TripAdvisor.com Reviews
"...another day, the kids took in the "Dolphins for Kids" with Puerto Vallarta Tours. It was very well done, and I would highly recommend it for anyone with small children. We took a taxi directly from the resort, and it was $20 US each way, with our driver waiting for us until we were done so he could take us back. We thought this was a pretty good deal, as the Tour was a considerable distance from the resort..."

- A TripAdvisor Member from Calgary, Alberta

- From CruiseCritic.com Forums
"http://www.puertovallartatours.net/rio-cuale-canopy-tour.htm Took this tour last week............more exciting than my wedding night!"

- From TripAdvisor Reviews
"We arrived at the Dreams Resort on June 6th, 2007. Prior to our departure, we arranged for a $28.00 private transfer( Puerto Vallarta Tours) from the airport to the Deams Resort. This was a good value as they were waiting there for us and we did not have to deal with getting a taxi."

- From TripAdvisor Reviews
"Ground transportation: We paid extra and booked a private car pick-up through Puerto Vallarta Tours via the Internet...This company is extremely efficient and is located in the airport terminal. The car was spotless and the driver was a very fine guide. They were all ready for us when we arrived."

- From TripAdvisor Forums
"We did one excursion there, the Los Veranos canopy tour. It was fantastic and I highly recommend it. We booked that in advance through puertovallartatours.net and saved 10%!"

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